Terms of service

TERMS OF SERVICE

Last updated: 3 September 2026

OVERVIEW

This website is operated by Luxsmile Whitening. Throughout the website, the terms “we”, “us” and “our” refer to Luxsmile Whitening.

These Terms of Service explain the conditions that apply when you visit luxsmilewhitening.com, use our website or purchase a product from us.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referred to within them. Nothing in these terms affects your statutory rights.

Please read these terms carefully before using our website.

  1. ABOUT US

Luxsmile Whitening supplies direct-to-consumer oral-care and teeth-whitening products.

Our contact details are:

Luxsmile Whitening
Claro Court
Claro Road
Harrogate
North Yorkshire
HG1 4BA

Email: mark@luxsmilewhitening.com

Customer correspondence should be sent by email or through our website contact form.

  1. ONLINE STORE

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that enables us to offer and sell our products.

You may only use our website for lawful purposes. You must not use the website or our products in a way that violates any applicable law or regulation.

You must not transmit viruses, malicious code or anything else that could damage or interfere with the operation or security of the website.

We reserve the right to refuse or restrict access to our website where reasonably necessary to protect our customers, business or systems.

  1. PRODUCTS

We take reasonable care to ensure that product descriptions, specifications, prices and images are accurate.

Product colours and appearance may vary slightly depending on packaging production, photography, lighting and the screen used to view the website.

You should read and follow all instructions, ingredients, warnings and suitability information supplied with a product before using it.

Results may vary between individuals. Nothing on our website should be treated as medical or dental advice. If you have a dental condition, are receiving dental treatment or are unsure whether a product is suitable for you, seek advice from an appropriately qualified dental or healthcare professional before use.

We may update product information, packaging or availability when reasonably necessary. Any material change affecting an order already placed will be communicated where appropriate.

  1. ORDERS

Placing an order is an offer to purchase the products in your basket.

After you place an order, we will send an order acknowledgement to the email address provided. This acknowledgement does not necessarily mean that we have accepted the order.

A contract is formed when we confirm acceptance or dispatch the order.

We may decline or cancel an order where:

• A product is unavailable.

• Payment cannot be authorised.

• The delivery address is incomplete, invalid or outside an area we serve.

• We identify an obvious pricing or product-information error.

• We reasonably suspect fraud, misuse or unauthorised activity.

• A purchase breaches a stated quantity restriction.

If payment has already been taken for an order we cannot fulfil, we will issue a refund to the original payment method.

  1. PRICES AND PAYMENT

Product prices are shown in pounds sterling unless another currency is displayed.

The total price payable, including applicable delivery charges, will be shown during checkout before you place your order.

Prices may change without notice, but a change will not affect an order that has already been accepted.

Payments are processed securely through the payment methods available at checkout. You confirm that you are authorised to use the payment method selected.

  1. DELIVERY

Available delivery services, prices and estimated delivery times are explained in our Shipping Policy:

https://luxsmilewhitening.com/policies/shipping-policy

Delivery estimates begin from dispatch and may be affected by weekends, bank holidays, customs processing or circumstances outside our reasonable control.

Please check that your delivery address is complete and accurate before submitting your order.

International customers may be responsible for local import duties, taxes or customs charges where applicable.

  1. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Refund Policy:

https://luxsmilewhitening.com/policies/refund-policy

Because Luxsmile products are personal oral-care products, certain products cannot be returned after their hygiene seal has been broken unless they are faulty, damaged, incorrect or not as described.

Nothing in these terms or our Refund Policy limits your statutory consumer rights.

  1. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and current.

Occasionally, information may contain an error or omission relating to a product description, price, promotion, delivery charge, transit time or availability.

We may correct errors and update information when identified. If an error materially affects an order you have placed, we will contact you and provide an appropriate option, which may include cancelling the order and receiving a refund.

  1. CUSTOMER ACCOUNTS

If you create a customer account, you are responsible for keeping your login details confidential and for activity carried out through your account.

Please contact us promptly if you believe that your account has been accessed without permission.

Information you provide must be current, complete and accurate.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may provide access to services, tools or links operated by third parties.

We are not responsible for third-party websites or services that we do not own or control. A link does not necessarily mean that we endorse the relevant website, product or service.

You should review the terms and privacy information of a third-party service before using it or providing personal information.

  1. REVIEWS, FEEDBACK AND SUBMISSIONS

If you submit a product review, comment, photograph, suggestion or other material, you confirm that:

• You have the right to provide it.

• It is accurate and reflects your genuine experience where applicable.

• It does not infringe another person’s rights.

• It is not unlawful, abusive, misleading, defamatory or obscene.

• It does not contain malicious code or unsolicited promotional material.

Where permitted by law, you grant us a non-exclusive, royalty-free licence to use, reproduce and display material you submit for operating and promoting Luxsmile.

We may moderate or remove submitted content where reasonably necessary, but we are not obliged to publish every submission.

  1. PERSONAL INFORMATION

Our collection and use of personal information are explained in our Privacy Policy:

https://luxsmilewhitening.com/policies/privacy-policy

You can review or change your cookie choices by selecting “Cookie preferences” in the website footer.

  1. PROHIBITED USES

You must not use our website:

• For any unlawful or fraudulent purpose.

• To violate another person’s intellectual-property, privacy or legal rights.

• To submit false, misleading, abusive or harmful material.

• To distribute viruses, malware or other malicious code.

• To collect information about other users without authority.

• To spam, phish, scrape or interfere with the website.

• To bypass or attempt to bypass security features.

• In any way that could damage, disable or impair the website or its operation.

We may restrict or terminate access where these conditions are breached.

  1. INTELLECTUAL PROPERTY

The content of this website, including its branding, product copy, graphics, photographs and design elements, is owned by or licensed to Luxsmile Whitening unless stated otherwise.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, sell or commercially exploit our website content without prior written permission, except where permitted by law.

  1. AVAILABILITY OF THE WEBSITE

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for maintenance, security, technical or operational reasons.

We are not responsible for interruptions caused by circumstances outside our reasonable control.

  1. LIABILITY

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Defective products where liability cannot legally be excluded.

• Breach of your statutory consumer rights.

If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable, losses caused by information or circumstances outside our reasonable control, or business losses arising from a consumer purchase.

  1. INDEMNITY

If you use the website for business purposes, you agree to compensate Luxsmile Whitening for reasonable losses, costs or claims resulting from your unlawful use of the website or a serious breach of these terms.

This section does not apply to you where its application would conflict with your statutory consumer rights.

  1. SEVERABILITY

If any part of these terms is found to be unlawful or unenforceable, that part will be treated as removed to the minimum extent necessary.

The remaining provisions will continue in effect.

  1. WAIVER

If we do not immediately enforce a right under these terms, that does not mean that we have waived that right.

  1. TERMINATION

You may stop using our website at any time.

We may restrict or terminate access where you materially breach these terms, misuse the website or create a security or legal risk.

Provisions that are intended to continue after termination will remain in effect.

  1. ENTIRE AGREEMENT

These Terms of Service and the policies referred to within them form the agreement between you and Luxsmile Whitening concerning your use of the website and purchases from us.

Nothing in this section affects rights or representations that cannot legally be excluded.

  1. GOVERNING LAW

These terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections provided by the law applicable where you live.

You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes to our website, products, practices or legal obligations.

The current version will be published on this page with its updated date.

Changes will not retrospectively alter an order that has already been accepted unless required by law or agreed with you.

  1. CONTACT INFORMATION

Questions about these Terms of Service should be sent to mark@luxsmilewhitening.com or through our website contact form.

Postal correspondence may be sent to:

Luxsmile Whitening
Claro Court
Claro Road
Harrogate
North Yorkshire
HG1 4BA