Refund policy

RETURNS

We want you to be happy with your Luxsmile order. This returns policy is offered in addition to your statutory rights.

CHANGE-OF-MIND RETURNS

In addition to your legal cancellation rights, we accept eligible change-of-mind returns requested within 30 days of delivery.

Because Luxsmile products are personal oral-care products, returned products must be unopened, unused and in their original condition, with all hygiene seals intact. Products that are not suitable for return for health-protection or hygiene reasons cannot be returned after their seal has been broken.

To request a return, email mark@luxsmilewhitening.com or use our website contact form before sending the product back. Please include your order number and the reason for your return.

Customers are responsible for change-of-mind return postage. We recommend using a tracked service, as returned products remain the customer’s responsibility until received by Luxsmile.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your order arrives faulty, damaged, not as described or incorrect, contact us as soon as possible at mark@luxsmilewhitening.com or through our website contact form. Please include your order number and, where relevant, clear photographs of the product and packaging.

Where a return is required because an item is faulty, damaged, not as described or incorrect, Luxsmile will cover reasonable return costs. Your statutory rights are not affected.

REFUNDS

We will inspect your return and confirm the outcome by email. Approved refunds will be made to the original payment method.

For an eligible cancellation, we will refund the standard outbound delivery charge where required by law. If you selected a more expensive delivery service, such as guaranteed next-day delivery, the additional delivery cost is not refundable unless the order was faulty, damaged, incorrect or not as described.

We will process refunds within 14 days of receiving the returned goods, or within 14 days of receiving evidence that the goods have been sent back where applicable. Your bank or payment provider may take additional time to show the refund in your account.

Sale and bundle products have the same statutory rights as full-price products. Any promotional return conditions will be clearly stated and will not affect those rights.

RETURN ADDRESS

Luxsmile Whitening
Claro Court
Claro Road
Harrogate
North Yorkshire
HG1 4BA

Please contact us before returning a product so that we can provide the correct return instructions.