Frequently Asked Questions
Products and formulations
What is PAP?
PAP stands for Phthalimidoperoxycaproic Acid. It is the whitening ingredient used in Luxsmile’s peroxide-free PAP products.
Which Luxsmile products are peroxide-free?
Our peroxide-free whitening options include:
- Luxsmile PAP Colour Correcting Whitening Strips.
- Luxsmile PAP LED Whitening Kit.
- Luxsmile Teeth Whitening Strips — 28 Strips.
The Purple Colour Corrector does not use peroxide and works by temporarily reducing the visible appearance of yellow tones rather than bleaching the teeth.
Which Luxsmile products contain peroxide?
Our peroxide-based products include:
- Luxsmile Precision Whitening Pen.
- Luxsmile Teeth Whitening Pens — Duo Pack.
- Luxsmile Rapid LED Whitening Kit.
Bundles containing one of these products should also be treated as peroxide-based routines.
What is the difference between whitening and colour correction?
Whitening products are designed to reduce the appearance of staining over a treatment period.
The Purple Colour Corrector uses purple pigments to temporarily neutralise the visible appearance of yellow tones. It provides a cosmetic colour-correcting effect and does not permanently change the colour of the teeth.
Which product should I choose?
- Whitening strips provide a simple treatment without an LED mouthpiece.
- Whitening pens allow controlled application to individual teeth and are convenient for travelling.
- LED kits provide a complete home treatment using whitening gel and a mouthpiece.
- Purple colour correction is suitable when you want a temporary brighter-looking effect.
- Brightening powder can be added to your regular oral-care routine once a week.
Each product page explains the formulation, contents and directions.
Using Luxsmile products
How quickly will I see results?
Results vary according to your natural tooth colour, the type and severity of staining, the product used and how consistently the directions are followed. We do not guarantee a particular shade change or result.
Can whitening cause sensitivity?
Some people may experience temporary tooth sensitivity or gum irritation when using whitening products.
Stop using the product if you experience significant discomfort, persistent irritation or another unexpected reaction. Seek advice from a dental professional if symptoms concern you or do not resolve.
Can I use several whitening products together?
Do not use multiple whitening treatments simultaneously or exceed the directions supplied with a product.
If you purchase a Luxsmile bundle, follow the individual directions supplied with each item and do not exceed the recommended treatment frequency.
Will whitening affect crowns, fillings, dentures or implants?
Teeth-whitening treatments lighten natural teeth and may not change the colour of crowns, fillings, veneers, dentures or implants.
This can result in a visible colour difference. Ask a dental professional for advice before whitening if you have dental restorations, implants or extensive dental work.
Can I use whitening products while pregnant or breastfeeding?
Teeth whitening is not recommended during pregnancy or while breastfeeding. Seek advice from a dental or healthcare professional if you are unsure.
Are whitening products suitable for people under 18?
Luxsmile whitening treatments are intended for adults and should not be used by anyone aged 17 or younger.
What if I have sensitive teeth or a dental condition?
Consult a dental professional before whitening if you have sensitive teeth, gum problems, cavities, loose teeth, damaged enamel, ongoing dental treatment or another oral-health concern.
Delivery, returns and support
How much is UK delivery?
UK Standard Tracked delivery costs £2.99 and is estimated to arrive within 1–3 working days from dispatch.
UK Guaranteed Next Working Day delivery costs £9.99 for eligible UK mainland addresses. Sunday delivery is not included, and the checkout cut-off applies.
Do you deliver internationally?
Yes. International Standard delivery, including Europe, costs £5.99.
International Express Tracked & Signed delivery costs £14.99. Delivery estimates and information about customs charges are available in our Shipping Policy.
Can I track my order?
Where tracking is available, you will receive an email containing the tracking information after your order has been dispatched.
What is your returns policy?
Eligible unopened, unused products with their hygiene seals intact may be returned within 30 days of delivery.
Different arrangements apply when a product is faulty, damaged, incorrect or not as described. Please read our Refund Policy before returning anything.
How do I contact Luxsmile?
Email mark@luxsmilewhitening.com or use our website contact form.
If your enquiry relates to an order, please include your order number. We aim to respond within two working days.